Someone is telling fibs - jumpering

[newgrange]

Now....today's story time boys and girls...

Originally signed up to Smart in March - assigned number *****29 - when I got phone finally working (which was May) the number it was dialling out was *****30.

Logged fault with Eircom, nothing happened - in the mean time I'm paying for the 5MB product but getting 3MB as my modem appears (to Smart equipment) to be dialling from a different number to that assigned to me. I also get bills with no phone calls listed as Smart's equipment is looking for calls on *****29 but I am dialling out on *****30.

Hurrah for me I suppose but boo hoo for Smart.

We eventually get this fixed and Smart officially assign me *****30. I get a bill for phone calls and get my 5MB line. Hurrah all round.

Then the evil ones disconnect me at the start of October.

They manage to 'reconnect' me last Thursday but now my phone rings out on *****24. So, I am getting 5MB now (but so are people who pay for 3MB) and presumably my phone calls are free once more.

A member of the devil's spawn rings my mobile (the irony) today to check am I reconnected. I say yes, but explain about the incorrect jumpering resulting in the wrong number. He says this is Smart's problem to fix. Smart say it is the work of the devil.

Now who is telling lies, and can I open my 24 hour non-stop internet call centre again??

[EJay]

I will have this raised internally and try and get this sorted (again).

Ejay.

[newgrange]

Dangnabbit!!! I shall have to put my internet call shop plans on hold.:)

Thanking thee Ejay...looking forward to the added speeds to the end of the year.

[newgrange]

Still ringing out on the wrong number here, so presumably I'm on the old free calls still.

I dialled 19800 to see had that changed to say 'Smart Telecom' but it hasn't - I just get an engaged sounding tone.

Should that be the case?

[TimTim]

Isn't it 199800?

[newgrange]

Hmmm..it might be, but I get engaged on that too.

Would this be because it's incorrectly jumpered and perhaps there is no Smart account with the number I currently have? Hence bills without call charges etc. the last time it happened.

[AL1]

I reckon you might get an answer on 199000.

Let us know :)

[newgrange]

The nice lady said 'Smart Telecom' in that unusual (generated?) voice I have only ever heard on the LUAS - 'Na Ceithre Cúirteanna'....it's sort of sexy but in a not really kind of way...a bit 'let's get your hopes up and dash them at the last minute...'.

She's saying the wrong number though....sack her now! :rolleyes:

[AL1]

Hi again,

Can you advise me, via PM or otherwise, what number the disembodied voice read back to you? If it is incorrect then I may have to contact our faults department to get it fixed.

Thanks - al :)

[AL1]

Hi Newgrange,

Can you please PM me a number I can contact you on? I have been trying to get through on a mobile number I founded listed in your account details but have had no luck.

Regards - al.

[newgrange]

Apologies - I can't use my mobile in work. I can answer it after 4 most days if that is any use.